LEGAL

LA PLAYITA

S.J.C

B.C.S

PRIVACY
POLICY

We respect your privacy and are committed to protecting your personal data.

This privacy policy will inform you how we use and disclose your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights under Mexican law.

IMPORTANT INFORMATION AND WHO WE ARE

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The website www.craniareclaim.com (the “website” or “site”) is operated by CRANIA - PAPAYARI SA DE CV("we" or "us”). We are registered in Baja California Sur, Mexico under company number RFC: PAP210209H93, with our registered office at Calle Paseo del Pescador S/N La Playita, San José del Cabo, B.C.S., CP 23403, Mexico.

This privacy policy explains what personal data we collect through your use of this website, including any data you may provide when purchasing products or services, and how that information is used and shared.

Please note, our sub-domain events.craniareclaim.com operates on the Easol platform. Your use of the site will also be subject to Easol’s terms and privacy policy.

We may update this privacy policy from time to time, in order to reflect changes to our practices, legal requirements, or operational reasons. Your continued use of the site after updates constitutes acceptance of the revised policy.

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CONTACT US

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For more information about our privacy practices, if you have questions, or if you would like to exercise your rights under this policy, you may contact us at:

Email: reservations@craniareclaim.com
Telephone: +52 624 164 3510
Address: Calle Paseo del Pescador S/N La Playita, San José del Cabo, B.C.S., CP 23403, Mexico.

THE DATA WE COLLECT ABOUT YOU

We may collect and process the following categories of personal data:

Identity Data: name, last name, date of birth, gender, username.
Contact Data: billing address, delivery address, email address, phone numbers.
Financial Data: payment information, billing details.
Transaction Data: details about payments, purchases, and services acquired.
Technical Data: IP address, browser type, device information, cookies.
Profile Data: account information, preferences, feedback, and survey responses.
Usage Data: information on how you use our website and services.

If you fail to provide mandatory personal data requested by us to comply with a legal or contractual obligation, we may not be able to provide you with the requested product or service.

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HOW WE COLLECT YOUR PERSONAL DATA

We may collect your data through:

Direct interactions (when you purchase, register, request information, or contact us).
Automatic means (such as cookies and browsing data).
Third parties (for example, Easol as our platform provider, payment processors, and partners).

If you provide personal data about other individuals, you confirm that you are authorized to do so.

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HOW WE USE YOUR PERSONAL DATA

We use your personal data to:

Fulfill our contractual obligations and provide requested services.
Manage transactions and process payments.
Communicate with you, including sending updates, offers, or marketing (with your consent).
Comply with legal obligations.
Improve our services, website, and customer experience.

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DISCLOSURE OF PERSONAL DATA

We may share your personal data with:

Easol & Ticketfairy (our ticketing and website platform provider).
Payment processors and service providers necessary for transactions.
Third-party vendors for website operations, analytics, marketing, and customer support.
Authorities or courts, when legally required.

We do not sell personal data to third parties.

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DATA RETENTION

We retain your personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the purpose of the processing and applicable legal requirements.

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8. YOUR RIGHTS UNDER MEXICAN LAW (ARCO RIGHTS)

In accordance with the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP), you have the right to:

Access: request details about the personal data we hold about you.
Rectify: request corrections or updates to your personal data.
Cancel: request deletion of your personal data when you consider it is no longer necessary for the purposes for which it was collected.
Oppose: object to the processing of your personal data for specific purposes.

To exercise these rights, please contact us using the details in Section 2. We may require proof of identity to process your request.

You also have the right to revoke consent at any time, without retroactive effects. Please note that revoking consent may limit our ability to provide certain services.

If you are not satisfied with our response, you may file a complaint with the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI): www.inai.org.mx.

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THIRD PARTIES

Our events.craniareclaim.com sub-domain runs on the Easol platform, which also collects personal data. Please refer to the Easol privacy policy for more information.

We may also share personal data to comply with applicable laws or to protect our rights, property, and safety.

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SECURITY

We implement commercially reasonable security measures to protect your personal data. However, no system is 100% secure. If you believe your interaction with us is no longer secure, please contact us immediately.

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CHILDREN

We do not knowingly collect data from individuals under 18 years old. If we become aware that we have collected personal data from minors without parental consent, we will delete it.

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LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to external websites or platforms. We are not responsible for their privacy practices. We recommend reviewing their privacy policies.

Our Spaces

The Shala

An open-air sanctuary for wellness, yoga, workshops, or corporate talks.

The Centro Comunitario is the social and cultural hub of Puerto Los Cabos.

It hosts workshops, art projects, youth programs, and community gatherings, cultivating creativity and inclusion with the youth and local communities.

Open outdoor tent with seating cushions, rugs, potted plants, and string lights under a clear sky with palm trees in the background.

POPAIR

A culinary playground for corporate talks, pop-ups, tastings, private dinners, and intimate gatherings.

Jardín Escultórico in Puerto Los Cabos is a unique outdoor gallery where sculpture and landscape merge.

Featuring an evolving collection of works, the garden offers visitors a space for reflection, creativity, and cultural events.

It is a living dialogue between art and nature, and an essential part of the creative ecosystem of Los Cabos.

Dimly lit outdoor seating area with wooden tables, various chairs, and large canopy overhead.

CATE

A destination that blends art, architecture, hospitality, and natural beauty.

Together with our neighbors and partners here, we form a cultural ecosystem that connects locals and travelers through creativity and community.

The main stage for nightlife, DJ sets, live acts, and creative productions.

DJ performing at a vibrant outdoor night party with a crowd dancing under illuminated arches and disco balls.

AIRDISCO

A blank desert canvas beneath iconic cranes — ideal for weddings, installations, and brand activations.

Located on the coast of San José del Cabo, Veleros Beach Club is a laid-back yet vibrant gathering space where oceanfront living meets local flavor.

Known for its open-air setting, fresh seafood, and community-driven events, Veleros has become a favorite spot for both locals and travelers.Under the vision of chef Ángel Camarena, the club highlights regional ingredients and simple, flavorful cuisine inspired by Baja's sea and land.

With its casual atmosphere and cultural programming, Veleros is more than a beach club — it's a community hub where food, music, and ocean vibes come together.

Silhouette of a large crane with two hanging wrecking balls and a disco ball suspended overhead at sunset.

THE JUNKYARD

A raw industrial arena for big concerts, large-scale shows, or festivals.

A destination Hotel El Ganzo is more than a boutique hotel — it is an artistic sanctuary in Puerto Los Cabos.

Known for its bold architecture, creative energy, and deep ties to music and art, El Ganzo is a place where guests are not just visitors, but participants in a cultural movement.

With its underground recording studio, rotating artist-in-residence program, rooftop pool overlooking the marina, and community-driven collaborations, El Ganzo has become a global reference point for those seeking creativity and connection by the sea.

Together with Crania, El Ganzo pushes forward a shared vision: blending hospitality, art, wellness, and music into unforgettable experiences.that blends art, architecture, hospitality, and natural beauty.

Together with our neighbors and partners here, we form a cultural ecosystem that connects locals and travelers through creativity and community.

Aerial view of a nighttime outdoor event with colorful lights, laser beams, palm trees, and a crowd of people.

The Camp

Twenty tents + Shala for retreats, team offsites, or private buyouts where your staff and guests can live on-site.

View from inside a tan canvas tent looking out to a sandy campsite with palm trees and another similar tent in the background.

Cate

The Sanctuary of Sound — our main venue for electronic music, live acts, and unforgettable nights overlooking the sea.a

Learn More

PopAir

The Sanctuary of Sound — our main venue for electronic music, live acts, and unforgettable nights overlooking the sea.a

Learn More